Refund policy

At Timeless Dresses, we strive to ensure your complete satisfaction. While we are unable to offer refunds, we happily will provide you with an exchange or store credit. All requests for exchanges (no returns for full refund) must be made within 48 hours of marked delivery by the postal service. All exchanges must be unworn with the tags attached and sent back in the same packaging the dress was received in. 

TO QUALIFY FOR A RETURN:

Email us at timelessdressesboutique@gmail.com

1. Dresses must be in their original condition without signs of wear or damage.

2. Dresses returned by mail must be in all original packaging (tags included).

3. Return for exchange or store credit requests must be made within 48 hours of the delivery date and dresses returned without approval will not be accepted.

4. Customers are responsible for the return shipping cost. Make sure to label the return to our delivery address and label yourself as the sender. The postal service will NOT process your return if you ship the item back without relabeling, because it will be shipped back to you. 

5. Only full priced dresses are eligible for exchange or store credit. Final Sale or Sale products do not qualify for a return, exchange, or store credit. 

HOW TO QUALIFY FOR STORE CREDIT OR A PRODUCT EXCHANGE:

Please check our return policy to make sure the item is eligible for a return and send us an email at timelessdressesboutique@gmail.com requesting your return. Don't forget to include the following:

1. The order number and proof of purchase.

2. The reason for return and what dress (if any) you would like it to be exchanged for.

3. The email address associated with your Timeless Dresses account so we can apply the credit once processed.

4. Your store credit can be used for up to 6 months from the date of issue.

5. Any exchanges must be equal or greater. All customers will be billed a difference to pay additional costs in the event necessary.

To note: If you need to exchange your dress for a different size, please email timelessdressesboutique@gmail.com. We will place a new order for you if your exchange is approved through our guidelines.

WHEN WILL STORE CREDIT OR APPROVED REFUNDS ARRIVE? 

Once your return is received and approved for return eligibility by our team, you will be automatically granted store credit within your account/email reference at Timeless Dresses.

If your dress has been approved for a refund after speaking with us for circumstances our business holds responsibility for, you will be refunded to your original payment method. Please note it may take between 7-10 business days for your refund to be received by bank.

ADDITIONAL POLICY GUIDELINES

No orders, even circumstantial, will be refunded or returned after the product has been delivered to the assigned shipping address for over 24 hours IF the customer did not notify us. 

Timeless Dresses is not responsible for shipping costs for returns or exchanges, inclusive to duties or taxes added. Shipping costs are also non-refundable in the event that we provide a shipping label to you. 

TIMELESS DRESSES RESERVES THE RIGHT TO REFUSE A REFUND ON PRODUCTS THAT HAVE BEEN WORN, ALTERED, DAMAGED, OR WASHED. ALL RETURNED ITEMS NEED TO BE IN A CONDITION TO BE RESOLD.

Shipping, Order Cancelation, Damages, & Refused Packages

  • All canceled orders, by us or by the customer, within 24 hours, will be fully refunded. All canceled orders after 24 hours will be charged a 10% fee and issued a refund.

  • If your order has already shipped, it will be processed as any other standard return at Timeless Dresses.

  • All damages, defects, or incorrect items received must be informed to us immediately, or within 48 hours. To message us about this, email timelessdressesboutique@gmail.com.

  • All refused shipments will be issued as store credit with a 10% deduction.

  • International orders may incur customs fees. The customers are responsible for these fees should they arise.