At Timeless Dresses, we strive to ensure your complete satisfaction. While we are unable to offer refunds, we will happily provide you with an exchange or store credit.
All requests for exchanges (no returns for full refund) must be made within 48 hours of marked delivery by the postal service.
1. Email timelessdressesboutique@gmail.com with your order number, proof of purchase, and reason for store credit, size change, or product exchange within 48 hours of the delivery date. Please note, dresses returned without approval will not be accepted.
2. Package the unworn dress, with tags attached, in the original shipping box it was received in.
3. Customers are responsible for the return shipping cost. Make sure to label the return to our delivery address and label yourself as the sender. The postal service will NOT process your return if you ship the item back without net new labeling, and will end up shipping it back to your address.
4. Only full priced dresses are eligible for exchange or store credit. Final Sale or Sale products do not qualify for a return, exchange, or store credit. Store credit may be used for up to 6 months after date of issue.
5. Any exchanges must be equal or greater. All customers will be billed a difference to pay additional costs in the event necessary.
1. Once your return is received and approved for return eligibility by our team, you will be automatically granted store credit within your account/email reference at Timeless Dresses.
2. If your dress has been approved for a refund after speaking with us for circumstances our business holds responsibility for, your original payment method will be refunded. Please note it may take between 7-10 business days for your refund to be received by bank.
1. All canceled orders within 24 hours of ordering will be fully refunded.
2. All canceled orders after 24 hours will be charged a 10% fee and issued a refund.
3. If your order has already shipped, it will be processed as any other standard return at Timeless Dresses.
4. Any defective item received items received must be informed to us immediately, or within 48 hours.
5. All refused shipments will be issued as store credit with a 10% deduction.
6. International orders may incur customs fees. Customers are responsible for these fees should they arise.
7. Timeless Dresses is not responsible for shipping costs for returns or exchanges, inclusive to duties or taxes added.
TIMELESS DRESSES INC. RESERVES THE RIGHT TO REFUSE A REFUND ON PRODUCTS THAT HAVE BEEN WORN, ALTERED, OR DAMAGED. ALL RETURNED ITEMS NEED TO BE IN MINT CONDITION TO BE RESOLD.
